Frequently Asked Questions
As soon as the order has been placed, you will receive a confirmation email as well as a text if the phone number was provided.
Our company is based in Ontario, California, USA and we have fulfillment centers in Toronto, Ontario, Canada and Richmond, British Columbia, Canada.
Your order may have been canceled due to one or more of the following reasons:
A. Incorrect billing information
B. Incorrect shipping information
C. Fraudulent detection
Orders are processed within 24 - 48 business hours and tracking will be provided once available.
If tracking information shows your order has been delivered to the provided address, please double check with family members, neighbors, friends, or within the surrounding area as the shipping carrier may have left your package nearby. If you are still unable to locate your package, please contact our customer support. *Please note, you may also contact the shipping carrier to open the claim to expedite the process. If unable to open one, you may contact us for assistance.*
We accept Credit and Debit cards with MasterCard, Visa, Discover Network, and American Express, as well as PayPal and other pay installment options*
Yes, we have parts available on the website. If you do not see the part you need, you may request to purchase parts with our customer representatives for availability.
We may price match only from authorized sellers within 14 days from the purchase date. Please contact our customer support representatives for assistance.
We will honor 1 coupon discount at time of order or within 5 days of order being purchased. Offers cannot be combined with other discounts or codes.
Hoverboard General Questions
Yes. A charger is included with your hoverboard. Please charge your hoverboard fully before operation according to the manual instructions.
Yes. All of our hoverboards have a pre-installed speaker that can be paired with your mobile device.
All of our hoverboards are made up of solid rubber tires.It prevents flats and provides a better riding experience.
We recommend users to be over the age of 7 years old.
No, they are water resistant. We do not recommend using it near the water.
Scooter General Questions
The scooter may require very little assembly. Unfold and install the handlebars.
All of our current scooter models have a solid rubber tire. It prevents flats and provides a better riding experience.
Please see the manual for your scooter.
No, they are IPX4 water resistant. We do not recommend using it during rain.
Yes, but it will be heavier than regular manual scooters. We do not recommend using it manually.