Hoverboard Customer Service
The hoverboard which is also known as the electric scooter is a personal transporter which offers its user a thrilling adventure to mobility. The self-balancing scooter is a fun product designed with a rechargeable battery in it. It is portable as they are no parking issues associated with it. A bag pack is good enough to fit your hoverboard in. It is also quite easy to use as most users become adept riders usually within 30 minutes of practice.
As an eco-friendly mode of transport, the hoverboard which consumes no fuel such as petrol or diesel is mainly designed for flat surfaces; it can also handle curves and normal bumps. Capable of supporting riders weighing up to 280 pounds, the hoverboard weighs within 18 and 25 pounds.
To enable you to get the most out of your hoverboard, we have compiled some steps you can take to ensure you derive maximum pleasure and find the device also easy to use and have listed some challenges you might encounter while using the device and steps you can take to resolve such issues.
Your hoverboard might be off balanced and might not be able to determine if you are on a flat surface, heading up or downhill or even standing on its board or not.
You might experience this when
So, here are steps to assist you to get your board back to the way it should be.
Step 1: Recalibration – To recalibrate,
We recommend you re-calibrate the hoverboard every month for better performance. Another reason why you should master the re-calibration process.
Step 2: If the recalibration doesn't work. It is the motherboard issue. It is not easy to replace the motherboard. We recommend that you send it back.
Are you concerned about why your hoverboard does not hold charge for as long as it should, or why it does not charge when plugged to a wall socket? Another example is when your device worked for a couple of hours and then just stopped working, battery dead! Some steps are mentioned below to assist you to detect the issue and help resolve it.
Step 1: Check the charge port on the hoverboard. There are 3 pins. If pins are damaged or broken, the hoverboard will not be showing charging when it is plugged in. To charge correctly, align the 3 pins with connector properly. If the charge port is damaged or broken, we recommend to send it back and fix it for a customer.
Step 2: Check charger adaptor. If step one works well, there is a light indicator on the black charger adaptor.
If the customer doesn't want to replace the battery, we can send a new replacement.
Many individuals prefer devices with Bluetooth features to derive optimum pleasure and comfort. This allows the connection of a wide range of devices from mobile phones to mp3 players to the hoverboard. In a situation whereby you are stuck with the Bluetooth function, the following instructions will help resolve such issues.
Instruction:
Table 3-1 Bluetooth Info
Disconnected Disconnected
Model |
SBW666 |
C1PLUS |
Z1PLUS |
T67SE |
T88SE |
Device Name |
OTTO-MUSIC |
Bluetooth |
Bluetooth |
T67SE |
T88SE |
Power On |
Wait for Bluetooth connecting |
Music “Dong Dong Dong” |
Music “Dong Dong Dong” |
Wait for Bluetooth connecting |
Wait for Bluetooth connecting |
Connected |
Paired |
Music “Dong Dong Dong” |
Music “Dong Dong Dong” |
Paired |
Paired |
Disconnected |
Dong Dong” |
Disconnected |
Disconnected |
Step 1: Check if customer can hear sound when turning it on. If not, the Bluetooth chip or the speaker needs to be changed. It is replaceable but need to unscrew and glue. We recommend to send it back and replace a new one.
Step 2: If customer can hear the sound, but can’t connect it. It may be the phone that can’t pair or support to the hoverboard.
You have finally purchased the device topping your wish list and so eager to test it out, but you are stuck as to how or what do. These are the steps you take to enable you to use the device properly to enjoy the best-operating conditions.
STEPS